Cloud Computing

Diane is right about the cloud computing being very pervasive. I never thought about Facebook as cloud computing.  I also use Google Docs, Gmail, and recently Flikr. I have been using Gmail for accessing copies of my assignments, which I sent to myself. I have also accidentally saved to the wrong USB or had too many versions of a document, and found using Google Docs is a better way to organize and maintain documents; especially for group projects.

This article, How Libraries use the Cloud by Michael Stephens, really has some good advice on how libraries can use the cloud, including: not locking down library computers and understanding how patrons are accessing their information from a multitude of devices. Patrons are not going to understand the nuances of Library security; they simply want access to their information.  From my experience working in a public library, I remember how challenging it was to explain to a patron why they could not access information, due to library security.  While the library has made some progress in this instant, it is still a balancing act between library security and patron needs.  Stephens also suggests that libraries need to understand Google Docs as a tool to save time and goes further by suggesting that libraries offer courses on how to use this tool.  I can see how this would be beneficial for library staff as well as patrons.  Using Google Docs is a great way for Library Staff to collaborate, especially when they are spread out throughout a system with branches.  One of the key benefits to cloud computing is that the information is readily accessible from a variety of devices.  I can access my assignment in Google Docs from my laptop, phone and e-reader; I love this convenience.

In the article, The Library Cloud Pros and Cons a really interesting comment is made by a Director of Vanderbilt University, predicting “the upcoming demise of the integrated library system (ILS) and its replacement with a “library services platform” that will be cloud-based and, supposedly, egalitarian.” (Corrado & Moulaison 2012).  Traditional OPAC systems are bland and offer little opportunities for social interaction.  Library OPACs can be updated using BiblioCommons for a better “social discovery” experience for both the customer and the library.  This experience welcomes customer contributions, discussion and the social media component really personalizes the users’ experience.

In my past work experience, I saw how challenging it is for Librarians to negotiate with ILS Providers. Often times, Librarians do not possess the tech skills to fully understand the ramifications of migrating to newer versions and sometime end up at the mercy of the vendor, who insists they have to upgrade or who no longer will support the older version.  That is why I really appreciate the comment about the demise of ILS.  Another noteworthy point is outsourcing some components to the cloud.  I can see this becoming an option for some libraries; especially libraries who do not possess the skills in-house to advance their vision.

One of the disadvantages of moving to the cloud is the issue of privacy.  I was amazed and surprised to read that libraries such as the Los Angeles Public Library now use Gmail as their in-house email service. (Corrado & Moulaison 2012).  That makes me a little nervous; you have to have a firm understanding of Google’s Privacy Policies. I recently deleted all my browsing history after learning how Google tracks your searches.  While the data gathered can prove helpful (if you want to return to a particular search), I worry about being the target of unwanted ads and marketing from vendors.  Here is some more information about Google’s Privacy issues.

In addition, libraries that move patron information to the cloud must ensure strict policies in place to guarantee that their patron records and information remain confidential.  Another important point is who owns the data, and what happens to that data if the vendor goes out of business.   Where is the information stored?  If the information is stored and serviced by American vendors, then the Patriot Act may come into play.  Canadian Libraries must have a good understanding of all factors involved prior to entering into a contract with an American Vendor.  In fact, as Librarians we should have a thorough understanding about any type of Service Agreement we enter into before committing Library Resources.  Cloud computing is convenient and efficient, Libraries really need to explore all the options available.